THE Pharmacy Guild says it's firmly focused on delivering "compelling value to our members" in 2017, with national president George Tambassis set to embark on a national series of briefings taking place from early next month.
Guild executive director David Quilty yesterday said 2017 would see the Guild redoubling efforts to engage with its members, with the aim of ensuring it is "a true, two-way conversation".
Initiatives will see a strong focus on innovative uses of social media, face-to-face meetings and diversifying the opportunities for members to provide input via Guild committees, forums and working groups, Quilty said.
A major revamp of the Guild website is also in the works, which will have an enhanced ability for users to provide feedback on key issues and to tap into the specialist skills, knowledge and experience of Guild members and staff.
Quilty also confirmed the result of last year's introduction of quarterly Net Promoter Score (NPS) surveys, which in three polls to date have seen NPS outcomes ranging from between +42 and +51.
NPS figures rank the propensity of those surveyed - in this case Guild members - to recommend the organisation to others, with Quilty saying the result is acceptable, given that NPS scores can range from -100 to +100.
"However we clearly can and must do better," he added.
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