SIGMA has today announced a new support program for pharmacists, with the aim of delivering dispensary workflow efficiencies to enhance patient engagement.
Dubbed 'Leapp,' the program was unveiled to members at the Amcal/Guardian Retail Conference on the Gold Coast yesterday.
The comprehensive 26-week support program has a vision of having "a pharmacist available always" with elements including pharmacists upskilling and coaching in counselling, developing efficient dispensary systems and processes, and benchmarking and consultation around design and layout.
"Leapp is industry leading for Australia's pharmacy sector, with a deliberate focus on achieving dispensary service and brand standards," said Sigma chief operating officer Gary Dunne, with the program enabling pharmacists to "get out from behind the dispensary counter".
The program has been trialled successfully in 14 Amcal and Guardian pilot stores, in both city and regional areas, and will now roll out nationally, Dunne said.
"The Leapp program will support our pharmacies to provide an advice driven and pharmacist-led experience for our prescription and retail customers," he added.
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