Pharmacy Daily | Weekly Comment – 9 May 16 : Professional Services: What is your earning capacity?

AS THE industry transitions to a model focussed on greater service provision which optimises patient health outcomes, the time is ripe to assess your professional services business plan. While there are pharmacies in Australia kicking major goals and leading the transition, the majority of pharmacists are struggling with the change – with many opportunities still dramatically under-utilised. The single biggest barrier encountered by most pharmacies is managing the change process – most attempts to change don’t get off the ground because it’s just downright hard to change and inspire your team to come on the journey without proper change management. Change management programs such as the Guild’s new Health Advice Plus Program allow pharmacies to transition into the professional services arena and help ensure services delivered are commercially and operationally viable and provide quality health outcomes for your patients. The first step is knowing what you’ve got to work with – understand your opportunity. You might be surprised - once you’ve identified your earning capacity from 6CPA funded programs and other professional services just how much income is going unrealised in your pharmacy and just how achievable it can be to start realising that opportunity. This week’s contributor is Bianca Haigh, Professional Services Account Manager at Instigo - pharmacy solutions.

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