ANY customer-facing role can have a bad day - here's one to let you know you are not alone.
The scene is a pharmacy in suburban London, UK.
The pharmacist (Ph) was at the counter:
Ph: "Is there anything you need help with?"
Customer: "Yes, actually. Could you help me get this box open?"
Ph: "I'm afraid not. If you open it you will have to buy it."
Customer: "But I don't want to buy it until I know what's inside."
Ph: "I'm afraid there's no other way around it. Once the box is open I am not allowed to sell it to anyone else."
Customer: "I just want to know what colour the pills are."
Ph: "There's an example on the box."
Customer: "Yes, but they always try to trick you."
She manages to get the box open and takes a strip out.
Customer: "See! They're blue."
Ph: "That's the packaging."
She then pops one pill out and inspects it.
Customer: "Well, would you look at that? It's pink. That's exactly what I want!"
She puts the box and pill on the shelf and picks up an unopened box.
Ph: "Actually, if you could give me the box you opened, I'll just sell you that one."
Customer: "You can't do that! It's been opened. You have no idea what happened to it!"
Have you a ;) story to share with us and your colleagues?
The above article was sent to subscribers in Pharmacy Daily's issue from 09 Aug 19
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