PATIENTS are looking to build stronger relationships with their community pharmacists in the wake of the COVID-19 pandemic, Amcal Head, Kurt O'Brien, believes.
Announcing a 185% spike in downloads of the banner group's app in Mar, compared to Feb, O'Brien said patients across all age groups were seeking to streamline their relationships with pharmacists.
"As we prepare for an e-script future, we were determined to strike the right balance with the Amcal app by providing a seamless customer experience with custom-app features, while also ensuring the app was accessible and easy to use no matter your age or technical ability," he said.
O'Brien added the app had bolstered use of the group's home delivery service, which he said was likely to continue in the post-pandemic environment.
"For a long time, we have offered home delivery capabilities across our national footprint of pharmacies, though as a result of recent circumstances, our app has provided another timely way for customers to fulfil their prescription needs from the comfort of their home," he said.
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