ANY customer-facing role can have a bad day - here's one to let you know you are not alone.
The scene is a pharmacy in suburban London, UK.
The pharmacist (Ph) was at the counter:
Ph: "Is there anything you need help with?"
Customer: "Yes, actually. Could you help me get this box open?"
Ph: "I'm afraid not. If you open it you will have to buy it."
Customer: "But I don't want to buy it until I know what's inside."
Ph: "I'm afraid there's no other way around it. Once the box is open I am not allowed to sell it to anyone else."
Customer: "I just want to know what colour the pills are."
Ph: "There's an example on the box."
Customer: "Yes, but they always try to trick you."
She manages to get the box open and takes a strip out.
Customer: "See! They're blue."
Ph: "That's the packaging."
She then pops one pill out and inspects it.
Customer: "Well, would you look at that? It's pink. That's exactly what I want!"
She puts the box and pill on the shelf and picks up an unopened box.
Ph: "Actually, if you could give me the box you opened, I'll just sell you that one."
Customer: "You can't do that! It's been opened. You have no idea what happened to it!"
Have you a ;) story to share with us and your colleagues?
The above article was sent to subscribers in Pharmacy Daily's issue from 09 Aug 19
To see the full newsletter, see the embedded issue below or CLICK HERE to download Pharmacy Daily from 09 Aug 19
