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Weekly Comment

Every month Pharmacy Daily recruits an industry professional to be our guest columnist and supply the industry with general information about their profession or service, which features in the issue each Monday.
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Weekly comment

Posted: Mon 16 Aug 10

The benefits of private label


Australia’s taste for private labels is showing no sign of slowing.


Posted: Mon 09 Aug 10

Are your customer service levels a mystery to you?


Operating in a business day to day, it becomes very easy to develop ‘blind spots’ to some of the key elements that should be in place for any pharmacy to succeed; these include customer service, the appearance and message that your store is communicating to your customers as well as the product knowledge and professional expertise of your staff.


Posted: Mon 02 Aug 10

Getting your pharmacy in shape


Pharmacists are dedicated to looking after the health of their customers, but what about the health of your store.


Posted: Mon 26 Jul 10

Leadership


There is an old saying – ‘if you do what you’ve always done you’ll get what you’ve always got’.


Posted: Mon 19 Jul 10

Why is Loyalty Important?


Building a successful retail business is really no longer achievable without creating a loyal base of customers.


Posted: Mon 12 Jul 10

Caffeine Fix


Caffeine has been in the news a lot lately.


Posted: Mon 05 Jul 10

Bees, bees and more bees


My wife (a pharmacist) took me to a science talk (they don’t call them lectures, and maybe we should do the same.


Posted: Mon 28 Jun 10

Turn to Maccas for inspiration


As a profession, have we perfected the process of “selling down”.