THE 2022 UTS Innovative Pharmacist of the Year award has gone to Brooke Young (pictured)from Cooleman Court Pharmacy.
Presented at a Gala dinner last week, Young stood out from the other nominees for her engagement with a software platform called Clinicomm.
Initially, the platform was designed to communicate with patients via SMS and email post COVID vaccination, but right from the start Young, LPG COO Warwick Marx and the team have developed Clinicomm into a fully functional pharmacy clinic CRM, used for recording patient clinical visits for a range of disease states and services such as vaccination, opioid replacement therapy, woundcare, complex medication initiation, BP monitoring, BGL Monitoring.
"As such, Clinicomm has become a valuable part of our patient centric pharmacy businesses now deployed in 11 Life Pharmacy Group pharmacies with over 40,000 patients having had their clinical interactions recorded and over 200,000 SMS/emails sent," Young explained.
Further positive outcomes that Young brought about by developing Clinicomm include improving patient health literacy through "drip feeding" information on their treatments to them; online record-keeping for clinical services provided to patients; ability to send ad hoc SMS and emails to patients with a central record of all these communications; and closer two-way communication between the patient and the pharmacy healthcare team.
Award sponsor AstraZeneca gave $5K to the winner's professional development.
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