LATE-NIGHT pharmacists in Sydney have a new ally in Scott Taylor, the "Conflict Whisperer", who's on a mission to tame the wild spirits of the city's nightlife.
As a highly trained safety and risk expert, Taylor's keen eye spots the subtle signs of impending bar brawls - the clenching of fists or jaw and self-pacifying gestures such as suddenly rubbing or scratching arms, neck or head, indicating rising frustration.
At a recent free training session hosted by the Night Time Industries Association, Taylor shared his sage advice on spotting those under the influence of not just spirits, but entitlement too.
"Dominant and angry people take more space," he explained, probably while demonstrating a flex pose.
It's these power stances and sudden itchy necks that herald the onset of trouble.
With industry figures showing 86% of the 3,274 assaults that occurred in Sydney's licensed premises last year were alcohol-related, the teachings are more crucial than ever.
Further, three-quarters of the troublemakers prosecuted last year for assaults or disorderly conduct on licensed premises were men.
Taylor's expertise isn't confined to just pubs and clubs; he's also the peacekeeper of choice for theatres, stadiums, and even corporate offices - because apparently, conflicts over PowerPoint presentations can get just as heated.
The above article was sent to subscribers in Pharmacy Daily's issue from 22 May 24
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