NPS defends line
July 6, 2010
THE NPS has hit back at what it
calls “skewed media coverage” of
the changes to its Medicines Line
and subsequent partnership with
Healthcare Australia.
According to the NPS, a story in
another trade publication incorrectly
indicated that pharmacists would
no longer be manning the phones
and answering patient queries.
However, as revealed in Pharmay
Daily last week (PD 01 Jul), the new
service will see calls to the
Medicines Line forwarded by
Healthcare Australia nurses onto a
specialist in-house NPS pharmacist
phone service with the capacity to
answer 10,000 calls per annum, on
a case by case basis.
“This new delivery model offers
consumers greater access to
information about their medicines,
and by offering the NPS in-house
service we will ensure consumers
continue to have access to a service
that can answer more complex
questions,” said NPS spokesperson
Karen Kaye.
“To imply that they have been
removed from the service model is
simply untrue and inflammatory,”
she added.
See www.nps.org.au.
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