Listed pharmacy software supplier Corum Group has reported a 13% decline in sales for 2015/16, with "poor trading results reflecting past delay in addressing strategic imperatives," according to ceo Peter Wilton.
The company this week reported a $27,000 net profit on sales of $16.7 million, with Wilton confirming an 8% decline in revenue from Corum's Health Services division "due to the loss of pharmacy customers...many customers have moved to other suppliers because of past reliability and support issues.
"Although these issues were resolved in 2015 the negative customer sentiment that they caused has impacted customer retention," he said.
During the year Corum made "significant improvements" to its core pharmacy software that solved past performance issues, he said, with a 50% drop in customer support requests over the year.
An improvement plan is under way with key goals including gaining more pharmacy sites, strengthening Corum's e-commerce revenue base, reducing costs and "be the solutions provider of choice".
This month Corum will launch a new Safeguard system, the first in a "series of innovative products targeting the pharmacy sector".
Corum is also working on a new dispensing system and banner group head office system, which are targeted for release in early 2017.
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