THE Health Department's Sixth Community Pharmacy Agreement (6CPA) team has issued a statement urging pharmacies to ensure they are using the correct template when submitting claims on the 6CPA portal.
Recently a number of incorrect or modified claim templates have been used, resulting in claims being declined.
"Claim templates are designed to capture the data required for approval of claims; often this will be a fixed response from a drop-down menu," according to an update on 6cpa.com.au.
"Entering any other data in these fields will result in the claim not matching the data required and will result in your claim being declined," the update continued.
Claim templates for each 6CPA program can be found within the Medication Adherence and Medication Management sections of the site.
In addition, if pharmacies are using templates generated by dispensary software they are advised to check with vendors that it is consistent with the specified template - 1300 555 262.
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