GUILD Learning and Development has developed three new online study modules in a series titled 'Challenging Communication', addressing the challenges facing pharmacy assistants and pharmacists trying to communicate with and assist patients.
Health problems can sometimes spill over into behavioural issues which can interact with the dynamics of a hectic retail environment, the Guild says.
The three modules cover challenging situations and behaviours, difficult or disruptive and even illegal behaviours, as well as communicating with others in the business network.
To enrol in this CPD approved course, visit myCPD.org.au.
The above article was sent to subscribers in Pharmacy Daily's issue from 05 Jul 18
To see the full newsletter, see the embedded issue below or CLICK HERE to download Pharmacy Daily from 05 Jul 18