Complaints research study
August 8, 2013
INDIVIDUALS and organisations
who have had a complaint or
notification against a pharmacist
are being invited to participate
in an independent University
of Sydney study on Community
expectations and experiences of
health complaints and notifications
processes.
The Pharmacy Board of Australia
says it’s supporting the project
“because it is part of a series of
studies that will help improve the
management of complaints and
notifications in the future”.
The research will involve six
professions: pharmacists, nurses,
midwives, dentists, psychologists
and doctors, covering situations
where the complaint or notification
is closed in the period 01 Jul
2013 to 30 Jun 2014, and where
the issues were managed by the
AHPRA, a National Board, the
NSW Health care Complaints
Commission or a NSW Health
Professional Council.
The survey is anonymous and
complainants will automatically
be sent a letter in the month after
their complaint or notification is
closed.
The study is being led by Suzanne
Pierce, and questions about the
project can be directed to her at
spie2144@uni.sydney.edu.au.
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