DISCOUNT giant, Chemist Warehouse (CWH), has claimed the Reader's Digest Quality Service Awards 2023 Pharmacy title.
The group saw off the challenge of Symbion's TerryWhite Chemmart network, which came second in the poll of 2,500 Australians.
The survey addressed five criteria - personalisation, understanding, simplicity, satisfaction and consistency.
CWH Director, Mario Tascone, welcomed the public acknowledgement of the group's customer services.
"This award is a credit to our staff across Australia who have gone above and beyond to keep the doors open and provide service and products to our customers throughout the pandemic," he told Pharmacy Daily.
"It's great to have their efforts recognised."
Reader's Digest Editor-in-Chief, Louise Waterson, noted that the award winners across 38 categories, including pharmacy, had placed customers' needs at the centre of all business responses following the COVID-19 pandemic.
"This year has witnessed a greater focus and determination among customer service teams to ensure their customers' needs, no matter how complex, are resolved quickly and with trouble-free solutions," Waterson said.
"For the award-winning businesses this means successfully delivering assistance in an innovative and savvy manner, while at the same time remaining approachable simply by upholding levels of kindness and understanding as central to assisting individual customers properly."
The above article was sent to subscribers in Pharmacy Daily's issue from 17 Nov 22
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