Dispensary Corner 14 Sep 11
September 14, 2011
WOULD you do this for a customer?
A dedicated customer service adviser in the UK, Steve Jones, went above the call of duty last month, when he sent his own artwork to a disgruntled customer, to smooth ruffled feathers. According to reports, the unhappy customer, Bill Bennett, wrote to UK chain Marks and Spencer to request a refund after he was overcharged £3.00 for a £1.90 salmon sandwich. A few days later he was promised a gift card, which never came, so he wrote again, this time tongue in cheek asking also for a hand drawn smiling dinosaur to compensate him for the inconvenience. To his surprise within a few days a £5 gift card arrived along with a note saying “Please also find a picture of a smiling dinosaur, hand drawn. Unfortunately art was never my strong point, but I hope you will appreciate it,” from Steve Jones. Bill was so happy with Steve’s artwork that he put it on the internet, and it has since gone viral.
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