HAVE you ever had a customer come into your store who was argumentative to the point where you just wanted someone else to deal with them?
Well one US pharmacy worker decided to get the police involved because she didn't like the tone a patient took when interacting with a colleague.
Last Mon (15 Jul), Kendriana Washington, a freelance writer from Tulsa, Oklahoma, went to a drive-thru CVS pharmacy to pick up a prescription for an unspecified chronic condition, when her bank card failed to go through, which is a little awkward, a bit like when airport security informs you they would like a closer inspection of your bag.
The cashier tried a couple more times, before telling Washington she didn't have enough money to pay.
Confident in her accounting skills, and irritated by the suggestion she couldn't afford her medicines, Washington went to an in-store ATM (using the same card), and withdrew cash to pay for the script.
That's when things got a little heated. The cashier's manager moved to calm any tension, only for Washington to say, "I don't want to hear your excuses and I do not accept your apology. Just get my prescription so I can leave. Here's the money".
The manager took exception to Washington's tone and then she called the cops, to which Washington took out her phone to video the 911 call.
The above article was sent to subscribers in Pharmacy Daily's issue from 22 Jul 19
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