E-COMMERCE giant Amazon's foray into online pharmacy in North America has not come without its hiccups - like the recent case of a Canadian couple who received an unexpected shipment of more than 1,000 condoms.
No, they weren't planning an exceptionally romantic weekend, with Joelle Angleheart from Chapleau in northern Ontario telling local media that they had actually disregarded an Amazon notification about the upcoming delivery.
"We automatically assumed the email was a scam because it was not something we would purchase," she said, with her husband having been in hospital recovering from illness at the time of the error.
The bumper delivery of Trojan Ultra Thins came along with a most unwelcome CAD$670 credit card charge, with Amazon initially refusing to provide a refund on the package because it was a "personal item".
After four months of trying to get her money back, Angleheart raised the matter with her local TV station CTV News, and then Amazon Canada became somewhat more helpful.
The company eventually confirmed it had secured her account and returned the money, with Amazon saying it suspected the customer had been hacked.
As an extra bonus, she was told she could keep the condoms, which PD thinks may give her husband something to look forward to when he gets better.
The above article was sent to subscribers in Pharmacy Daily's issue from 26 Sep 23
To see the full newsletter, see the embedded issue below or CLICK HERE to download Pharmacy Daily from 26 Sep 23
