TERRYWHITE Chemmart (TWC) has partnered with telehealth provider Hola Health to offer on-demand GP appointments.
The collaboration expands TWC's customer-centric approach, helping it to integrate with the Health Engine platform, the group's website, and the myTWC app.
This in turn will further create an integrated platform for customers to access various health services through the CareClinic program.
TWC has also joined forces with DoorDash, introducing a two-hour delivery service across nearly 400 pharmacies within its network.
The initiative complements its existing local delivery service and aims to ensure customers' pharmacy needs are "promptly met", covering the entire ecommerce range and most pharmacy prescription medications.
Nick Munroe, Executive General Manager for TWC, said, "our commitment is to provide comprehensive healthcare tailored to the needs of our customers".
"These initiatives not only enhance the customer experience but also streamline operations for our pharmacies meaning more time can be spent with our customers," Munroe explained.
The newly formed partnerships with DoorDash and Hola Health represent "significant additions to the brand's digital health strategy that continues to grow, focused on more accessible healthcare for customers and greater instore efficiency for pharmacists," Munroe concluded. JG
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