e-Health pharmacy error
December 18, 2015
The personally controlled “My
Health Record” of a consumer was
corrupted last month by an alleged
series of errors by a pharmacist,
according to a report by PULSE+IT.
The consumer contacted
the online health technology
publication when she found
there were six scripts that were
not prescribed for her in the
Pharmaceutical Benefits report
section of her My Health Record.
The products involved were
reported as a combination
antibiotic, a contraceptive pill, a
different antibiotic, an asthma
inhaler and an oral corticosteroid
- all incorrectly recorded as having
been dispensed on three different
days in 2014.
Upon advice from PULSE+IT staff,
the consumer rang the thencalled
PCEHR hotline to remove
the errors, but was advised that
weekend staff didn’t have access to
individual records.
After much bureaucratic handballing
of the consumer’s enquiries,
and a bit of a push from PULSE+IT,
Medicare communicated with her
to the effect that they had spoken
to the pharmacist and found he/she
had “submitted incorrect patient
information resulting in the items
appearing in your record,” a DHS
representative wrote in the email.
“This has now been corrected and
the items have been removed from
your record.”
The matter was finally considered
resolved, with the cause possibly
linked to confusion with another
patient of the same name.
The PBS representative contacted
by the consumer could not identify
the pharmacy “for privacy reasons”,
the report said.
The above article was sent to subscribers in Pharmacy Daily's issue from 18 Dec 15To see the full newsletter, see the embedded issue below or CLICK HERE to download Pharmacy Daily from 18 Dec 15
