Pharmacy Daily | QCPP

Is your pharmacy Quality Care Pharmacy Program (QCPP) accredited and are you looking for ways to improve your bottom line? One of the most effective ways to improve business outcomes is to gain a deeper understanding of what your customers want and how they perceive your pharmacy so that you can better meet their expectations. The QCPP supports pharmacies to achieve excellence in many areas, including customer care. As such, QCPP is offering accredited pharmacies the opportunity to participate free of charge in a patient feedback survey conducted by highly regarded health care surveying specialists Client Focused Evaluation’s Program (CFEP). But places are limited – only the first 600 pharmacies to register before Friday 21 January will be able to participate. All materials required for the survey will be delivered free to the pharmacy in early February. CFEP will collate the survey data and participating pharmacies will receive de-identified data regarding what their patients think of the service received. Most importantly, you will also receive a report with suggestions regarding use of the data to help you achieve improved results. The de-indentified aggregate results of the survey will be presented at Australian Pharmacy Professional (APP) Conference in March 2011, which will provide value for the whole industry. For further information call the QCPP helpline 1300 363 340.

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The above article was sent to subscribers in Pharmacy Daily's issue from 11 Jan 11
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