AI CARE partner Heidi has announced a collaboration with the Pharmacy Guild of Australia to co-design AI-enabled clinical workflows for full-scope prescribing pharmacists.
The initiative aims to streamline documentation, strengthen clinical governance, and provide pharmacists with more time for patient care by integrating safe, standards-aligned AI tools directly into everyday prescribing workflows.
The tools will focus on areas such as history taking, note generation, follow-up planning, and audit-ready documentation, while maintaining strong privacy, safety and quality standards.
A further partnership with MedAdvisor will see Heidi's AI Scribe and Evidence platform (PD 24 Feb) rolled out across more than 5,700 pharmacies nationally.
Together, these partnerships mark an important milestone for AI within the pharmacy sector: collaborating with the Guild ensures frontline clinicians have input, while MedAdvisor provides the scale needed to bring the tools to pharmacies nationwide.
Guild national president Professor Trent Twomey said the initiative represents an important next step in supporting prescribers to work to the top of their scope.
"This is about giving prescribers smarter tools that fit seamlessly into how they already practice, so they can spend more time with patients and less time on repetitive administrative tasks," Professor Twomey said.
"By co-designing AI workflows with frontline clinicians, we can help ensure these technologies are safe, trusted, and genuinely useful in supporting high-quality prescribing decisions."
Initial integration will see Heidi's AI Scribe and Evidence functionality made available in the MedAdvisor for Pharmacy software across 2026, with pharmacies participating in the Queensland Community Pharmacy Full Scope of Practice Pilot to be among the first in the country to access the new solution from Mar 2026.
A national rollout across the MedAdvisor platform is planned for later in the year.
As part of MedAdvisor and Guild partnerships, Heidi will support eligible pharmacists in training by providing complimentary access to Heidi Pro and Heidi Evidence during placement and early practice.
Heidi co-founder and CEO Dr Thomas Kelly said community pharmacy is a critical setting for safe AI adoption in healthcare.
"Pharmacists are on the front line of primary care - they're trusted, they're accessible, and they're doing more clinical work than ever, and they deserve tools that give them time back without compromising governance or patient safety," Dr Kelly said.
"When you reduce admin and lift documentation quality at the same time, you raise the bar for care.
"These partnerships with MedAdvisor and the Pharmacy Guild are about doing that at scale - safely, securely, and in a way that works in the reality of pharmacy."
The above article was sent to subscribers in Pharmacy Daily's issue from 11 Mar 26
To see the full newsletter, see the embedded issue below or CLICK HERE to download Pharmacy Daily from 11 Mar 26
