INDEPENDENT Pharmacies Australia (IPA) hosted its second annual Retail Excellence Awards on Mon evening, with five team members celebrated for their best-in-class commitment to pharmacy excellence.
The awards recognised individuals within the IPA network who demonstrated excellent professional commitment in categories such as: driving loyalty programs in-store, demonstrating exceptional leadership early in their career journey, prioritising outstanding service and customer satisfaction, making significant contributions to their team culture and local community and developing creative and impactful consumer engagement efforts.
Bianca Wilson (pictured centre) from Ningi Pharmacy, Qld, was presented with IPA's Rising Star Award for quickly making an impact, showing leadership, innovation and commitment to excellence early in her career.
Meanwhile, IPA's Service Excellence Award recipient was Julie Singh from Chris O'Brien Pharmacy, Sydney, for her ongoing commitment to delivering exceptional service to her customers and remaining steadfast in her approach to customer satisfaction.
Also recognised were Sue Hagan of Warners Bay Pharmacy in NSW with the Customer Engagement Award; Lauren Kleinitz of Chemist Discount Centre Bendigo, who was presented with the Loyalty Champion Award; and Leisa Stone of Orana Mall Pharmacy in Dubbo for Community Impact.
The awards took place at the IPA's three-day Retail Excellence Conference (PD 02 Feb), which had more than 200 members and supplier sponsors in attendance.
IPA Managing Director Steven Kastrinakis (pictured left) said the awards were a valuable opportunity to recognise the contributions of those within the IPA network who continue to exhibit ongoing and outstanding dedication to both their communities and their craft.
"To be selected as one of five prestigious winners from this cohort is a testament to the outstanding work and innovation we're seeing across the business," Kastrinakis said.
"On behalf of the entire team at Independent Pharmacies Australia, I'd like to congratulate all five of the award recipients.
"We value and recognise your commitment to community pharmacy and driving healthcare outcomes for your patients," Kastrinakis concluded. KB
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