HAVING transformed Kmart into one of Australia's most successful retailers, former CEO, Guy Russo, will explore how pharmacy owners can use embrace the business's strategy at the 2020 Australian Pharmacy Professional Conference (APP2020) on the Gold Coast.
Speaking ahead of the four-day event, starting 19 Mar, Russo said internal processes, workplace culture, and listening to feedback are essential components of a business's overall strategy.
"Unlike the businesses I've worked in, people actually need a pharmacy's products and services," he said.
"However, my basics still apply. Love your customers. Build a great culture. Plan your strategy and then execute.
"We put customers at the heart of what we we're doing at Kmart. Ourcustomers, suppliers and stakeholders had some of the best solutions for the problems we were encountering.
"I believe these core principles will be very relevant to community pharmacy in 2020 and beyond."
Earlybird savings are available for delegates who register before 30 Jan.
CLICK HERE to register and review the conference program.
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