Pharmacy Daily | Leadership

There is an old saying – ‘if you do what you’ve always done you’ll get what you’ve always got’. Periodically, it is important to step back and look at how you are leading your team to the outcome you want. A simple model to use when delegating anything from ordering stock to implementing marketing or managing the POS is the Situational Leadership Model. The first step is to select the right person to be delegating to; using simple work preference/ psych profiling tools such as a Team Management Profile can really assist in understanding what types of tasks staff are best at doing. Aligning skills with the task type increases the chance of success drastically. Simply put, the 4 steps are: Direct - When handing over a task be directive “I would like you to do this task in this timeline”. Coach – Once the action of doing it has been mastered explain why we are doing the task (“by running a negative SOH report it allows us to simplify our auto ordering”). Support – Once the staff member has mastered the task and understands why they are doing it make it clear they are the ‘expert’. Delegate – Once (and only once!) you have been through the above process is a task genuinely delegated. The staff member understands WHAT, WHY, WHEN and the outcome. This week’s contributor is Shannon Kerr, Marketing Manager at instigo.

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The above article was sent to subscribers in Pharmacy Daily's issue from 26 Jul 10
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