WITH the impact of health concerns raising emotional tempers in some patients, particularly in the hectic environment of a busy pharmacy, the Pharmacy Guild of Australia has squared off against patient bad behaviour in pharmacy.
Guild Learning and Development has developed a new online course titled 'Dealing with difficult and challenging behaviours'.
The Guild says it is important that pharmacy employers, managers and pharmacists have the skills to manage difficult and challenging patient behaviours in the pharmacy through communication approaches and techniques.
The unique dynamic of pharmacy businesses as combinations of health and retail add to the complexity of the issue.
This course examines various communication approaches and techniques that can be used when dealing with patients and other health professionals.
It also provides guidance on how to deal with difficult, disruptive and illegal behaviours that may be encountered in the pharmacy setting.
This activity is described as suitable for inclusion in an individual pharmacist's CPD plan and comes with accreditation points - visit myCPD.org.au.
The above article was sent to subscribers in Pharmacy Daily's issue from 14 Jun 18
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