COMMUNITY pharmacists continue to rate higher with patients than doctors or dentists, according to a new survey released, yesterday.
The Australian Healthcare Index (AHI) survey, conducted by healthengine and the Australian Patients Association, showed pharmacists had the highest Net Promoter Score of 41, which is a customer satisfaction benchmark that measures customer engagement and advocacy.
National President of the Pharmacy Guild of Australia, Trent Twomey, said the survey reflected that community pharmacists were consistently among the most trusted and respected health professionals across Australia.
"This is what community pharmacy is all about - being there for our patients and providing a reliable, accessible and trusted health service," Twomey explained.
He added the survey also highlighted the need to further reduce the PBS general co-payment with the data showing that in the previous six months, 27% of respondents had gone without prescription medicines because of their cost (PD 31 May).
The AHI survey also found strong support for pharmacists diagnosing and prescribing, with 56% of respondents in support of pharmacists doing more with additional training.
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