Pfizer Direct goes digital
September 16, 2015
Pfizer Direct will move to
electronic ordering only via
the iStore online portal or the
customer’s Point of Sale (POS)
system effective 09 Nov this year
and will no longer provide invoices
with goods, said the company in a
statement.
With 95% of customers currently
placing orders online a PDF copy of
the invoice will be sent via email to
the customer’s nominated email
address and can also be accessed
at www.pfizerdirect.com.au the day
after an order is placed, Pfizer said.
Additionally, from Monday 12 Oct
operating hours for Pfizer Direct
customer service will be 9am-5pm
Australian EST, Monday to Friday,
with stock deliveries on Monday to
Friday.
For customers in Western
Australia, phone support for order
tracking, issue resolution and
urgent enquiries will remain in
place until 5pm local WA time.
Head of Pfizer Trade Organisation,
Australia and New Zealand,
Madonna Mclaughlin said the
changes follow an extensive
business review.
“Since the launch of Pfizer
Direct, the company has made
improvements to its service
model to ensure we continue to
meet the demand of what is a
dynamic marketplace and maintain
standards of service to customers
regardless of their location across
the country,” she said.
“This has seen Pfizer Direct
deliver more than two million
orders, achieving an on-time
delivery performance of above 99
per cent,” Mclaughlin added.
“Introducing electronic invoicing
and ordering is the environmentally
responsible thing to do - the vast
majority of our customers currently
place orders online,” she said.
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