Pharmacy Daily | Pharmacy Choice 6CPA roadshow

Pharmacy Choice members have been told the two biggest issues for independent pharmacies are the ability to manage staff and stock, during a recent national roadshow providing insight into the Sixth Community Pharmacy Agreement. Norman Thurecht and Mark Nicholson from business advisory firm Pitcher Pharmacy said slowmoving stock needs to be identified and replaced with “faster-moving, more customer-relevant lines that will improve cash flow”. Thurecht suggested changing KPIs for staff members, measuring indicators such as items sold per customer. Pharmacy Choice national manager Luke McKinnon said the sessions also highlighted store performance benchmarking, focusing on measuring S3 sales and “the opportunity presented by dispense customers who haven’t purchased retail products. “Members were also told of the importance of changing from a transactional mindset to one focused on customer engagement,” McKinnon added. Pharmacy Choice now comprises more than 800 members across Australia.

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