STRONG brand engagement combined with an increase in gross margin return on floor space and impressive customer services, have seen Blooms The Chemist Saratoga take home the Blooms Store of the Year title.
The NSW Central Coast pharmacy's owner, Kurt Smith, took home the group's top honour at the Blooms The Chemist Partners' Conference last night.
"I am super proud of my team who contribute every day to ensure we provide meaningful customer service and care to our customers and community," he said.
"The past 12 months have been tough for everyone, but our team never wavered and always put their best foot forward every day.
"It's also important to acknowledge our local community who trust us in supporting them through their health journey."
Blooms CEO, Emmanuel Vavoulas, said the organisation was focused on the successful growth of the brand's internal culture and alignment to the company's core purpose and strategic objectives.
"It's important to all of us at Blooms The Chemist that we acknowledge the strong internal culture throughout our network," he said.
The Saratoga store also claimed the group's Productivity Store of the Year award.
"Each and every one of our stores positively contribute to Australia's healthcare system and the conference and awards provide a moment in our busy schedules to celebrate those who have been exceptional across a range of criteria."
Meanwhile, Victorian pharmacy, Blooms The Chemist Colac, was named as the New Store of the Year, with Blooms The Chemist Grafton, NSW, taking the Dispensary of the Year honour, for compliance, script volume, the delivery of vaccinations and professional services.
Blooms The Chemist's Goulburn and Randwick stores shared the group's Community Store of the Year crown, with Blooms The Chemist Penrith Plaza's Eman Khaled, and Blooms The Chemist Yarrawonga's Nyssa Coombs were jointly awarded the Value and Culture Award.
Pictured, Blooms The Chemist Saratoga owner, Kurt Smith, with the group's CEO Emmanuel Vavoulas.
The above article was sent to subscribers in Pharmacy Daily's issue from 21 Jul 22
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