DIRECT Chemist Outlet (DCO) held its Retail Managers Conference last month to equip retail managers with skills and tools to provide customers with an exceptional experience, and provide opportunities for attendees to learn, network and exchange ideas.
The Retail Managers Conference was attended by retail managers from all Direct Chemist Outlet locations across the country.
The conference included presentations from industry experts and internal senior executives, as well as interactive workshops and networking sessions.
Direct Chemist Outlet Director, Ian Tauman, said: "At Direct Chemist Outlet, we recognise that our retail managers play a critical role in delivering a seamless and exceptional shopping experience, that's why we were excited to host this conference to equip them with the latest knowledge and tools."
The conference focused on various topics such as customer experience, marketing, inventory management, leadership and sales, led by industry experts and professionals with decades of retail management expertise.
The group held its Golden Awards night celebrating individuals who have demonstrated exceptional commitment to their store, community and the DCO brand.
Major awards included:
* Brand of the Month 2022 Winner: DCO Tura Beach (Angela Vandersluis);
* Direct Knowledge Hub Award: Anastasia Kounelis (Elsternwick);
* Excellence in Operations Award: DCO, Bega;
* Excellence in Buying Award: DCO, Croydon;
* Excellence in Marketing Award: DCO, Gympie;
* Store of the Year: DCO Kingston;
* Retail Manager of the Year: Codi Patterson (DCO Rosebud);
Highly Commended:
* Wendy Kassabis (DCO Belvedere Park);
* Jess Spathis (DCO Werribee); and
* Janelle Crockford (DCO Centro Somerville).
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