Pharmacy Daily | Terry White goes robotic

SIX Terry White Chemists sites will be equipped with Willach’s CONSIS robotic dispensing systems over the next year, after White Retail Group recommended the move as part of a new technology partnership. The move follows the successful integration of Willach’s dispensary systems at the Terry White Chemists Coffs Harbour pharmacy. White Retail Group director, Rhonda White, said the decision to roll out CONSIS robots at six more pharmacies followed “extensive research, analysis and trial”. “Our focus for 2013 is on ensuring our pharmacies provide the best possible customer experience - to every customer, every time - and partnering with Willach to improve our dispensary efficiencies will facilitate this,” she said. White said that feedback had shown that consumers want more interaction with their pharmacist, while also expecting a level of service greater than ever before. “We know dispensary technology can dramatically improve dispensary workflow, productivity and efficiencies to help our pharmacies achieve this,” she said. The rollout will see the CONSIS robots installed at the Terry White Chemists in the Myer Centre in Brisbane’s CBD, at Kawana Shoppingworld on the Sunshine Coast, and at Coorparoo in the coming months, with a further three pharmacies to follow later in the year. White said the Coffs Harbour CONSIS robot had significantly reduced prescription waiting times. “The robot also provides great theatre - which is what I believe good retail is all about,” White said. She’s pictured below with John Koot, Willach Australia managing director.

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