Terry White goes robotic
April 2, 2013
SIX Terry White Chemists sites will
be equipped with Willach’s CONSIS
robotic dispensing systems over the
next year, after White Retail Group
recommended the move as part of
a new technology partnership.
The move follows the successful
integration of Willach’s dispensary
systems at the Terry White
Chemists Coffs Harbour pharmacy.
White Retail Group director,
Rhonda White, said the decision to
roll out CONSIS robots at six more
pharmacies followed “extensive
research, analysis and trial”.
“Our focus for 2013 is on ensuring
our pharmacies provide the best
possible customer experience - to
every customer, every time - and
partnering with Willach to improve
our dispensary efficiencies will
facilitate this,” she said.
White said that feedback had
shown that consumers want more
interaction with their pharmacist,
while also expecting a level of
service greater than ever before.
“We know dispensary technology
can dramatically improve
dispensary workflow, productivity
and efficiencies to help our
pharmacies achieve this,” she said.
The rollout will see the CONSIS
robots installed at the Terry White
Chemists in the Myer Centre
in Brisbane’s CBD, at Kawana
Shoppingworld on the Sunshine
Coast, and at Coorparoo in the
coming months, with a further
three pharmacies to follow later in
the year.
White said the Coffs Harbour
CONSIS robot had significantly
reduced prescription waiting times.
“The robot also provides great
theatre - which is what I believe
good retail is all about,” White said.
She’s pictured below with John
Koot, Willach Australia managing
director.
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