TWC pro pharmacy robots
December 4, 2013
Pharmacy industry expert
Rhonda White (pictured)
has backed automated
dispensing technology as a
key component in assisting
pharmacies to mitigate
current and future industry
challenges.
According to White, the
uptake of technology such
as robotic dispensers is key
to creating more opportunities
for pharmacies to engage with
customers.
This follows the installation of
seven Consis robotic dispensers
in Terry and Rhonda White’s TWC
pharmacies across Qld and NSW
since June this year.
“The outcomes have been
excellent – the pharmacies which
have Willach’s Consis solution have
been able to significantly reduce
waiting time for scripts,” she said.
“They have also been able to
increase pharmacist/customer
interactions and they are now
seeing between a 4 and 11 percent
increase in script numbers.
“Research done through our
pharmacies indicated some
customers were staying away as
they perceived our pharmacies
as too busy – and the research
strongly suggested they wanted
more interaction with the
pharmacist and less time waiting
for scripts,” she added.
White said TWC had partnered
with Willach to improve dispensary
design and workflow as well as
integrate the robots.
John Koot, md of Willach Australia
said the company was extremely
pleased but not surprised at the
outcomes being seen.
“The results are so compelling
that we are seeing a great increase
in customer demand,” he said.
“In October last year we
celebrated our 100th Consis
installation in Australia and now,
just 12 months later, we are
approaching 150 installations.
“We’re also still seeing a great
demand for solutions incorporating
our FAMA shelving systems,” he
added, “and we are absolutely
thrilled that we will be installing
our 500th dispensary solution in
Australia in early 2014.”
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