PHARMACY assistants from across the TerryWhite Chemmart (TWC) network are gathering online for the group's first virtual Academy Live pharmacy assistant training event.
Having launched the Academy Live program last year as a face-to-face event, the COVID-19 pandemic saw TWC shift to a virtual model in 2020, to equip pharmacy assistants with the knowledge and skills to support customers.
Victorian pharmacy assistant, Helen Ghandchi, from TWC Forest Hill, said that in the COVID environment having access to educational programs was critical.
"Whilst I love face to face training it is great that TerryWhite Chemmart has been able to provide 'Academy Live' through an online forum," she said.
"It means I can focus on some new learnings and take the opportunity to reset as we head into the busiest time of year for pharmacy.
"I loved all the sessions, particularly the La Roche Posay one on sunscreen and mask sensitivity.
"In fact, as soon as the session completed, I had the opportunity to engage with customers and sold three of their products.
"The presentation format was also fantastic with key features and benefits clearly outlined."
The TWC Academy Live virtual program has been supported by the group's supplier partners, Bayer, Nestle, Sukin, La Roche Posay and Care Pharmaceuticals.
Sessions hosted across the three-day event, which ends today, included training on business planning, nutrition during pregnancy and breastfeeding, closing the sale, and dietary management of obesity.
The above article was sent to subscribers in Pharmacy Daily's issue from 15 Oct 20
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