THE CEO of US pharmacy giant Walgreens says he believes it will be easier for his company to expand its operations online than it will be for Amazon to move into physical retailing.
In a Bloomberg interview in New York Stefano Pessina cited reports that Amazon is considering establishing up to 3,000 cashier-less "AmazonGo" convenience stores across the USA as evidence that the internet behemoth has "understood that you cannot just be online...the customer of the future will not be happy to sit at home to talk to an Alexa".
Pessina predicted patients will still want to interact with other humans in-store, or "have the reassurance of a pharmacist to answer questions about a prescription".
The above article was sent to subscribers in Pharmacy Daily's issue from 17 Oct 18
To see the full newsletter, see the embedded issue below or CLICK HERE to download Pharmacy Daily from 17 Oct 18
