WELCOME to Pharmacy Daily's weekly comment feature; this week's contributor is Rachelle Frain, General Manager, myPak Solutions - DAA workflow and your team: Considering recent events and the strain placed on our teams from increased demand, it is a good time to review processes and resources in the day-to-day management of our operations.
DAAs are an integral part of staying connected with patients/customers, and so we should ensure that our workflows in this area are optimal.
Ensuring that your team are clear on your objectives and delivery of your DAAs, and that they have adequate training and support, will result in a superior offering to your customers.
Every customer has different needs and requirements. Gaining time and accuracy efficiency through software, systems, and appropriate resources will allow growth in this critical area of your business.
The operation and process should be logical, with the right solution removing unnecessary activities and steps. With an integrated software solution between your dispense system and DAA packing system, you will smooth out the operations and see significant improvements in efficiencies.
The pharmacy staff are key drivers in the management of DAA operations. Providing a best quality solution will empower them to drive growth and service offerings to customers. To find out more on our integrated solution, contact myPak.
The above article was sent to subscribers in Pharmacy Daily's issue from 15 Jun 20
To see the full newsletter, see the embedded issue below or CLICK HERE to download Pharmacy Daily from 15 Jun 20
