Consider your existing DAA workflow, staff required for packing, checking and managing scripts for your DAA customers, and the space that is available to grow this part of your business.
A well planned workflow that underpins a DAA operation is critical for you to be able to ensure that your DAA operation is efficient and scalable. As your DAA volumes grow, any underlying inefficiencies with your workflow will be magnified and hamper your ability to increase DAA volumes.
When planning workflow, look at your DAA operation as end to end process where you should be looking to ensure that all steps in the process are logical and in a sequential order, while removing any unnecessary steps.
The pharmacy staff are the key drivers of a DAA business, they are critical for the success of a well-planned DAA operation. Build a team who are customer focused and engaged, by empowering and developing them in this part of the business, and be sure to recognise their successes.
The above article was sent to subscribers in Pharmacy Daily's issue from 21 Nov 16
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