Pharmacy Daily | Weekly Comment – 23 May 16 : “The professional services journey – get in the driver’s seat”

IT IS essential not only to have an understanding of what ‘professional services’ actually means in the context of your business now and in the future, but also how the vision is interpreted by both your staff and customers. It will be by actively engaging with both of these groups that you ensure the success of your professional services offer, and secure the added value to your business. The Pharmacy Guild’s new Health Advice Plus program has been designed to support Guild members who want to get started, or need additional support to integrate and deliver successful health programs and services. The ultimate aim is to improve your patients’ health and lifestyle in a sustainable and viable way to ensure the continued success of your business. Timing is definitely right to engage a strategy and deliver a plan around professional services as continued challenges mean ever greater challenges for pharmacies across Australia. Professional service programs such as the Guild’s Health Advice Plus program have shown that by developing your professional services offering within the framework of a structured and supported program you can deliver benefits to your customers and to your business now and into the future. This week’s contributor is Mark Silcock, Professional Services Manager at instigo pharmacy solutions.

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