A NEW checklist for practitioners has been developed by the Australian Commission on Safety and Quality in Health Care to help resolve feedback or complaints made directly to practitioners or the health service where they are working.
Pharmacists might find this checklist, HERE, helpful when a complaint is first raised with them by a patient or client, and it may also be relevant to those who have a role in establishing and maintaining complaints systems and processes at a health service.
The Pharmacy Board explained that when feedback or complaints are managed well, they can result in improvements that increase patient, client and community confidence in practitioners, and also help prevent a concern escalating to an external complaint body or regulator.
The above article was sent to subscribers in Pharmacy Daily's issue from 18 Dec 23
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