A NEW app designed to enhance telehealth healthcare delivery, the Patient Consult Summary (PCS), is being rolled out nationally on the Healthdirect Video Call platform after successful development and validation in Victorian public health services.
Healthdirect Video Call is used across hospitals, community health centres, general practices, allied health settings and virtual emergency departments, and facilitates over 150,000 virtual consultations a month.
The PCS app enables health service providers using the virtual consultation to provide patients with clear, written consultation summaries in real time, using typed or talk-to-text functionality.
Summaries are supported by plain-English explanations of common medical terminology, helping patients better understand their condition and next steps in care.
"By focusing on what patients told us they needed - clearer information, better understanding, and support beyond the consultation - this collaboration has delivered a tool that strengthens virtual care while maintaining clinical safety, data privacy, and quality," said project lead Professor Rashina Hoda from Monash University's Faculty of Information Technology.
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