Pfizer complaints
January 30, 2012
NEW research conducted by the
National Pharmaceutical Services
Association has found that 53% of
pharmacy customers lodge their
prescriptions at a time of day that
falls outside the timeframe for
next-day delivery by Pfizer.
The analysis looked at customer
traffic in more than 500
community pharmacies, and found
that customers who lodge their
script after the cut-off time of 3pm
Monday - Wednesday and 4pm
Thursday, are being forced to wait
at least two days for the delivery
of a Pfizer medicine not stocked by
their pharmacist.
In contrast, drugs under the full
line distribution system were
delivered the same day or the next
day regardless of where the
patients lived.
“This failed supply experiment
should be outlawed for the benefit
of patients, and pharmacists should
once again be able to choose from
a range of PBS medicine suppliers,”
said NPSA President, Patrick Davies.
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