WA pharmacy vax success
July 10, 2015
Western Australian pharmacy
group Friendlies Pharmacies
says it has just completed a
highly successful 2015 influenza
vaccination program, with strong
customer satisfaction and a lack
of adverse events showing that
pharmacies can “safely provide
vaccination services and in the
process increase the uptake of
vaccinations in the community”.
The Friendlies group implemented
a robust program once the WA
Health Department paved the way
for pharmacist vaccinations (PD
18 Dec 14), with comprehensive
training for all pharmacists and
store staff, appropriate consulting
rooms, in-store collateral and an
on-line booking system.
Friendlies also enlisted the
support of health fund HBF, with
an extensive consumer awareness
campaign to ensure the public were
informed of the benefits of getting
the 2015 vaccination.
HBF also “quickly moved to allow
payment of a benefit under many
of their policies,” according to
Friendlies operations manager,
Daniel Walsh.
Thirteen Friendlies outlets
completed over 10,000 vaccinations
between Apr and Jun, with the
program exceeding all expectations.
An in-depth post event consumer
survey showed the program had
attracted many new customers,
with a satisfaction rate of over 94%.
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