NZ Pharmacy of the Year
June 16, 2014
DAVID’S Pharmacy in Kamo
picked up the Community
Pharmacy of the Year award at the
2014 Pharmacy Awards for the
second year in a row.
The winner of the award was
decided via Nielsen Pharmacy User
Satisfaction Survey, which ran instore
from March to April.
Stores were provided with
500 surveys which staff offered
to customers and Nielsen
recommended no less than 30 valid
survey forms be returned from
each pharmacy.
A total of 138 pharmacies
participated and using responses
to the question ‘How likely is it
that you would recommend this
pharmacy to a family member,
friend or colleague?’, a net
promoter score was generated for
each, ranging from +100 to -100.
David’s Pharmacy, owned by
David Postlewaight, received a
score of +100, with the runner
up, the Auckland City Pharmacy,
receiving a score of +96.
The Pharmacy Guild of New
Zealand (PGNZ) said customers
agreed the two pharmacies had
knowledgeable pharmacists who
helped them understand their
medicine and that it was easy to
ask them questions.
Customers also valued the free
drop-in health service that their
pharmacy provided, the Guild said.
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