A survey of Australian health workforce organisations conducted by the Consumers Health Forum has found a "gap between belief and practice" in patient-centred care, with respondents acknowledging they are insufficiently resourced to promote customer-focused services.
Of 55 organisations asked to participate, only 20 responded, including the Pharmaceutical Society of Australia.
More than 90% of the groups that responded agreed that patient-centred health care was of benefit to patients and the health system through better outcomes.
However CHF ceo Leanne Wells said "there appears to be a gap between the good intentions and reality when it comes to ensuring organisational supports such as codes of conduct and arrangements to enable consumer engagement and representation on advisory boards".
The full survey report is now online at healthvoices.org.au.
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